Privacy Policy — 112bet

1. Personal Data We Collect

112bet collects personal data through several channels: directly from you when you register or contact us, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. The categories of data we collect include:

112bet does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where strictly required by law (for example, self-exclusion requests processed under responsible gaming obligations).

2. How We Use Your Personal Data

112bet processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are set out below:

• Account Management: To create, verify, maintain, and close your player account, including identity verification and age checks to ensure compliance with the 21+ minimum age requirement.
• Transaction Processing: To process deposits, withdrawals, and bonus credits via bKash, Nagad, Rocket, Upay, and other supported payment methods. Transaction data is used to maintain accurate account balances and resolve payment disputes.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions. Technical data including IP addresses is analysed as part of this process.
• Legal and Regulatory Compliance: To fulfil record-keeping obligations, respond to lawful requests from authorities, and support any applicable anti-money laundering (AML) obligations.
• Customer Support: To respond to your enquiries, resolve complaints, and maintain a record of our communications with you for quality and training purposes.
• Platform Improvement: To analyse usage patterns, test new features, and improve the overall player experience on 112bet. This processing uses aggregated and anonymised data wherever possible.
• Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour, enforce player-set deposit and session limits, and process self-exclusion requests promptly and effectively.
• Marketing Communications: To send you information about promotions, bonuses, and platform updates, where you have provided explicit consent to receive such communications. You may withdraw this consent at any time by contacting support.

3. Cookies & Tracking Technologies

112bet uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies:

• Essential Cookies: Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as your preferred language settings, last-visited game category, and responsible gaming settings. Disabling these may affect your experience.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data informs platform improvements and is never linked to individual identities.
• Security Cookies: Used to detect and prevent fraudulent logins, unusual access patterns, and multiple account activity. These are a component of our fraud prevention system.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging into your 112bet account. 112bet does not use third-party advertising or retargeting cookies.

4. Data Sharing & Third Parties

112bet does not sell, rent, or trade your personal data. We share your information only in the following limited and controlled circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum necessary payment data to process your transactions. Each provider operates under its own privacy policy and data security standards.
• Identity Verification Providers: Where KYC (Know Your Customer) checks are conducted by a third-party verification partner, your identity documents are shared securely with that partner for the sole purpose of verifying your identity and age.
• Game Studio Providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens necessary to deliver their game content. These providers do not receive your financial data or full identity records.
• Legal and Regulatory Authorities: Where required by applicable law or a valid legal order, 112bet may disclose your data to relevant authorities. We will notify you of any such disclosure where legally permitted to do so.
• Fraud Prevention Networks: Where fraud is suspected, limited data may be shared with industry fraud prevention bodies to protect the platform and other players.

All third parties with whom 112bet shares data are required to handle it securely, use it only for the specified purpose, and not share it further without our written permission.

5. Data Retention

112bet retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with the following guidelines:

• Active Accounts: All data associated with an active player account is retained for the full duration of the account's life and for a minimum of five (5) years following account closure, to meet record-keeping and legal compliance obligations.
• Transaction Records: Financial transaction data including deposit and withdrawal histories is retained for a minimum of seven (7) years following the date of each transaction, consistent with financial record-keeping requirements.
• KYC Documents: Identity verification documents (national ID copies, passport scans, proof of address) are retained for the period required by applicable regulations and then securely destroyed.
• Support Communications: Records of customer support interactions are retained for three (3) years following the closure of the relevant ticket or case.
• Self-Excluded Accounts: Where a player has self-excluded, account data is retained for the duration of the exclusion period and for the standard post-closure period. Self-exclusion records themselves are maintained indefinitely to prevent re-registration during the exclusion period.
• Anonymised Analytics Data: Usage analytics data that has been fully anonymised and cannot be linked back to any individual may be retained indefinitely for platform improvement purposes.

6. Data Security Measures

112bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and 112bet servers is encrypted in transit using TLS 1.2 or higher.
• Secure Data Storage: Personal and financial data is stored on access-controlled servers. Database access is restricted to authorised personnel only, on a need-to-know basis.
• Two-Factor Authentication (2FA): SMS-based 2FA is available for player accounts and is mandatory for certain high-value withdrawal requests.
• Regular Security Audits: Our platform infrastructure is subject to regular security reviews and vulnerability assessments to identify and remediate risks proactively.
• Staff Training: All 112bet personnel who handle personal data receive regular training on data protection obligations and information security best practices.
• Incident Response: In the event of a confirmed data security incident that affects your personal data, 112bet will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

While 112bet takes data security seriously and applies industry-standard protections, no digital platform can guarantee absolute security. You play an important role in protecting your own account by keeping your login credentials confidential and notifying us immediately if you suspect any unauthorised access.

7. Your Data Rights

As a player on 112bet, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details.

• 👁️
  Right of Access

  You may request a copy of the personal data 112bet holds about you. We will provide this within a reasonable timeframe, subject to identity verification.

• ✏️
  Right to Rectification

  If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Contact support with the corrected information.

• 🗑️
  Right to Erasure

  You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to keep certain records.

• ⛔
  Right to Restrict Processing

  In certain circumstances you may request that we limit how we use your data while a dispute or review is ongoing, without requiring full deletion.

• 📤
  Right to Data Portability

  Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service.

• 🚷
  Right to Object to Marketing

  You may opt out of marketing communications at any time by contacting support. Opting out does not affect service-related communications such as deposit confirmations or security alerts.

8. Children's Privacy — 21+ Platform

112bet is strictly an adult platform. No person under the age of 21 is permitted to register or use the platform. 112bet does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been created by or for a person under 21, that account will be immediately suspended and any associated personal data will be deleted, except where retention is required by law for investigation purposes.

If you believe that a minor has accessed or registered on 112bet, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action without delay.

9. Bangladesh-Specific Data Considerations

112bet is operated for players primarily located in Bangladesh. The following data practices are relevant to our Bangladeshi player base:

• Mobile Number as Primary Identifier: Given the high prevalence of mobile-first internet access in Bangladesh, your registered mobile phone number functions as your primary account identifier. It is used for login authentication, SMS-based OTP verification, and payment method matching for bKash, Nagad, and Rocket withdrawals.
• Payment Data Localisation: Transaction data related to bKash and Nagad payments is processed through those providers' own systems, which operate under their respective privacy frameworks. 112bet retains only the masked wallet reference number and transaction confirmation codes.
• Cross-Border Data Transfers: Some of 112bet's service providers — including game studios such as Pragmatic Play and Evolution Gaming — may process session data on servers located outside Bangladesh. Where such transfers occur, 112bet ensures that appropriate contractual safeguards are in place to protect your data.
• Language: This Privacy Policy is published in English. In the event of any ambiguity or conflict arising from translation or interpretation, the English version of this Policy shall prevail.

10. Updates to This Privacy Policy

112bet reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered players via the mobile number or email address on their account, and we will update the "Last Updated" date at the top of this page. Continued use of the platform following notification of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically so that you remain informed about how we protect your personal data. If you have any questions about a specific change, our support team is available 24 hours a day, 7 days a week at [email protected].

11. Contact 112bet About Your Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the personal data 112bet holds about you, please contact our dedicated support team. All privacy-related requests are handled with priority and confidentiality.